For pre-order items, you may cancel for free within 24 hours. Once an order is placed for in-stock items, you may cancel within 24 hours or before your order is shipped, whichever comes first.
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Please refer to our Return and Refund Policy for instructions on how to request a return once your order is delivered. Once an order has shipped, we are unable to cancel it.
Once we receive an order containing only in-stock items, we usually process them within 1-3 hours. IF WAITING IS NOT YOUR THING, DO NOT PRE-ORDERĪLL IN-STOCK SALES ARE FINAL WHEN YOU PLACE YOUR ORDER.ĪLL PRE-ORDER SALES ARE FINAL AFTER 24 HOURS.ĪLL SALES WHICH HAVE A MIX OF PRE-ORDER ITEMS AND IN-STOCK ITEMS ARE FINAL AFTER 24 HOURS. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. We may make exceptions at our discretion in some cases. We reserve the right to approve or deny any returns.Ĭertain items cannot be returned, like damaged items in such case we are not at fault. We are not responsible for any damages caused during transit. We closely inspect all items before shipping and in most cases take pictures to serve as proof. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for the return shipping costs unless we are at fault. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we will supply you with instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition as it was when we shipped it, unopen or unused, with tags (if applicable), and in the original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage. If Pre-Order dates are delayed by the manufacturer two times, you will receive an email to confirm if you would like to wait for the item(s) or if you would like to cancel all or portions of your Pre-Ordered items.įunko Pops can show minor paint or packaging imperfections. Since Pre-Order estimated dates are provided to us by the manufacturers, we are unable to guarantee a definitive delivery date. Cancellation on Pre-Order items are subject to a fee of up to 25% if the manufacturer estimated date has not been changed. We are not responsible for items damaged during transit. All items returned must be in the same condition as when it was shipped to receive a refund. Wanted Pops offers a mint guarantee for all items, unless otherwise advertised. Please note that all returns are subject to a restocking fee of up to 50% of order total and 100% shipping fee. If your order has shipped, you must wait until you receive your order and follow the instructions for returns for a refund. Any cancellations made after your order has shipped will not be processed. You may cancel your order anytime prior to your order being shipped. If you have any questions or concerns we are here to help! Email us at Returns Policy Orders are fulfilled and shipped out of the state of Tennessee. International customers and customers outside of the U.S.48 contiguous states are responsible for shipping costs. Orders that are $35 or more ship free within in the U.S. We primarily ship via USPS and UPS, but some times we may use FedEx or DHL depending on a number of factors.
You will be notified once your order has shipped. During periods of high volume, that can stretch to 3 days. Most of the time, we'll get your order processed and shipped out in 1-2 business days for in stock items. We know when you place an order you would like to receive your items as soon as possible.
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